Terms of Service
Effective Date: January 04, 2026
Welcome to Hooked on Crochet Design. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services, whether accessed via desktop, mobile, or other device. By visiting our website, purchasing from us, or using any of our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.
1. Use of Website
You agree to use our website only for lawful purposes and in a manner that does not infringe the rights or restrict the use of the website by any third party. You may not misuse our services, interfere with our systems, or attempt to gain unauthorized access to our servers or data.
2. Eligibility
You must be at least 18 years old or the age of majority in your jurisdiction to make a purchase. By using our services, you confirm that you meet this requirement or that you are supervised by a legal guardian who agrees to these Terms on your behalf.
3. Products and Services
We offer physical goods and custom-made products. All purchases are subject to availability, and we reserve the right to limit quantities or discontinue items at any time.
Prices are listed in Canadian dollars (CAD) unless otherwise stated and are subject to change without notice. We make reasonable efforts to display accurate product descriptions, but we do not guarantee that descriptions, pricing, or other content are error-free.
4. Orders and Payment
By placing an order, you agree to provide current, complete, and accurate purchase and account information. Payments are processed securely via third-party payment providers. We are not responsible for delays or issues resulting from inaccurate or incomplete payment information.
We reserve the right to refuse or cancel any order, including if there are inaccuracies in pricing or availability.
5. Shipping and Delivery
Shipping timelines, costs, and zones are set forth in our Shipping Policy page. By placing an order, you agree to those terms. Delivery times are estimates only and may vary. We are not responsible for shipping delays caused by carriers or external events.
6. Refunds and Returns
Our refund and return policies are detailed on our Refund Policy Page. Please review it before making a purchase. By completing a transaction, you acknowledge and agree to those terms.
7. Intellectual Property
All content on our website, including but not limited to text, graphics, logos, images, audio clips, videos, and digital downloads, is the property of Hooked on Crochet Design or our content suppliers and is protected by Canadian and international copyright laws. You may not reproduce, distribute, or exploit any content without prior written consent.
8. User Content and Conduct
If you submit comments, feedback, images, or any other content (“User Content”), you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, and display such content for marketing, research, or service improvement purposes.
You agree not to post content that is illegal, defamatory, infringing, abusive, or otherwise objectionable. We reserve the right to remove User Content that violates these Terms or applicable laws.
9. Limitation of Liability
To the fullest extent permitted by law, Hooked on Crochet Design is not liable for any direct, indirect, incidental, or consequential damages arising out of your use of our website, products, or services. This includes but is not limited to loss of profits, data, or goodwill.
If we are found liable, our total liability shall not exceed the amount you paid to us for the product or service in question.
10. Indemnification
You agree to indemnify and hold harmless Hooked on Crochet Design, employees, affiliates, and service providers from any claims, losses, damages, or expenses arising out of your use of the site, your violation of these Terms, or your infringement of any third-party rights.
11. Privacy
Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal data. By using our site, you consent to our data practices as described in the Privacy Policy.
12. Force Majeure
We are not responsible for any failure or delay in performance arising from causes beyond our reasonable control, including, without limitation, natural disasters, war, strikes, pandemics, government restrictions, or the failure of suppliers or carriers.
13. Governing Law
These Terms are governed by the laws of the Province of Ontario and the applicable federal laws of Canada. Any disputes shall be resolved in the courts of Ontario, Canada.
14. Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting to our website. Continued use of our services constitutes acceptance of the updated Terms.
15. Contact Information
For questions about these Terms, please contact:
Hooked on Crochet Design
Email: hello@hookedoncrochetdesign.com
Location: Ontario, Canada
By using our website or purchasing from us, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.