Privacy Policy
Effective Date: January 4, 2026
Hooked on Crochet Design
Based in Ontario, Canada
Your privacy is important to us. This Privacy Policy outlines how Hooked on Crochet Design(“we,” “our,” “us”) collects, uses, discloses, and safeguards your personal information when you visit our website, engage with our services, or interact with us in any other way.
By using our website or providing your personal information, you agree to the practices described in this Privacy Policy.
1. Information We Collect
a. Personal Information
- Name, email address, phone number
- Shipping and billing addresses
- Payment information (processed securely via third-party providers)
- Order history and purchase details
- Account login credentials (if applicable)
b. Automatically Collected Information
- IP address, browser type, device type
- Pages visited, time spent on site, and other usage data
- Cookies and tracking technologies (see Section 8)
c. Sensitive Information
We do not intentionally collect sensitive personal data (e.g., health, race, political views). If such data is inadvertently collected, it will be handled in accordance with applicable laws.
2. How We Use Your Information
We use your information to:
- Process orders and deliver products or services
- Communicate with you about your account or orders
- Provide customer support
- Send marketing emails (with your consent)
- Improve our website, products, and services
- Comply with legal and regulatory requirements
- Prevent fraud, protect against unauthorized transactions, and ensure site security
3. How We Share Your Information
We do not sell your personal information. We may share it with:
Service Providers: Third-party vendors who help us operate our business (e.g., payment processors, shipping carriers, email marketing platforms)
Legal Authorities: If required to comply with legal obligations, court orders, or protect our legal rights
Business Transfers: In the event of a merger, sale, or asset transfer, personal data may be transferred as part of the transaction
Analytics Tools: We may share non-identifiable data with platforms like Google Analytics for performance tracking
4. International Data Transfers
If you are located outside of Canada, please note that your data may be transferred to and stored in Canada or other jurisdictions with different data protection laws.
5. Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. When your data is no longer needed, it is securely deleted or anonymized.
6. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information
- Withdraw consent at any time (e.g., opt out of marketing emails)
- Request data portability
- File a complaint with a privacy regulator (e.g., the Office of the Privacy Commissioner of Canada)
To exercise any of these rights, please contact us at hello@hookedoncrochetdesign.com
7. Data Security
We take appropriate technical and organizational measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Enhance user experience
- Understand usage patterns
- Provide relevant advertising (with user consent where applicable)
You can manage your cookie preferences in your browser settings.
9. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before submitting any personal data.
10. Children’s Privacy
Our services are not directed to individuals under the age of 13 (or the relevant age of consent in your jurisdiction). We do not knowingly collect data from children. If we learn that a child’s information has been collected, we will delete it promptly.
11. Policy Updates
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review the policy periodically.
12. Contact Us
If you have questions or concerns about this Privacy Policy or how your data is handled, please contact:
Hooked on Crochet Design
Email: hello@hookedoncrochetdesign.com
Location: Ontario, Canada