Return Policy
Thank you for shopping at our online store. We value customer satisfaction and aim to provide clear terms regarding refunds, returns, and exchanges. Please carefully read this Refund Policy before making a purchase.
Eligibility for Refunds
Refund requests will be considered under the following circumstances:
- The product received is significantly different from the description on our website.
- The product arrives defective, damaged, or unusable upon delivery.
Non-Refundable Items
We explicitly do not issue refunds for the following:
- Personalized or custom-made products, unless defective.
- Items returned without original packaging or missing original tags, manuals, or components.
- Gift cards, discounted, clearance, or final sale items.
- Items damaged or altered due to customer misuse or mishandling.
- Any product returned more than 14 days after the delivery date.
Refund Request Procedure
To initiate a refund:
- Contact us within 7 days of receipt at hello@hookedoncrochetdesign.com
- Provide your order number, photographic/video evidence clearly showing the defect or issue, and a detailed description.
- Wait for approval before sending items back.
Return Shipping
- Customers must return products within 14 days from approval.
- Customers are responsible for return shipping costs, except when we are responsible for shipping a defective or incorrect product.
- Products must be returned in original packaging with all accompanying accessories.
Inspection and Processing
Upon receiving your returned item:
- We will inspect it thoroughly.
- If the product is eligible, we will process your refund within 7 business days.
- Refunds will be issued to the original payment method. Processing times vary by payment provider and may take an additional 3-10 business days to appear in your account.
Exchanges
Exchanges may be offered for defective or damaged items, subject to availability. If a replacement item is unavailable, a refund will be issued instead.
Shipping Costs
- Original shipping fees are non-refundable unless the return is due to an error on our part.
- Customers are responsible for return shipping costs unless otherwise agreed upon by our team.
Force Majeure
We are not responsible for delayed, lost, stolen, or damaged products resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, governmental actions, pandemics, or logistical disruptions.
Fraud Prevention
We reserve the right to refuse refunds if we detect or reasonably suspect fraudulent activity, misuse, abuse, or unauthorized alterations to returned products.
Policy Updates
We reserve the right to modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting to our website. We encourage regular review of this policy to stay informed.
Customer Service
For any questions, clarification, or refund requests, please reach out to our customer service team at hello@hookedoncrochetdesign.com
By completing a purchase, you acknowledge that you have read, understood, and agree to adhere to the terms outlined in this Refund Policy.