Handcrafted with care

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Handcrafted with care

Each piece is thoughtfully made by hand

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Complimentary shipping on qualifying orders

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EFFECTIVE DATE: [March 14th, 2026]

Returns & Refund Policy

Simple, clear guidelines to help you shop with confidence.



Overview

At Hooked on Crochet Design (HOCD), each item is carefully handcrafted with attention to detail and quality. Due to the handmade nature of our products, slight variations may occur and are not considered defects.

We want you to be satisfied with your purchase. Please review our policy below before placing your order.

Returns

  • Items must be returned within 7 days of delivery
  • Items must be unused, unworn, and in original condition
  • Items must be returned in original packaging

To initiate a return, contact us at:
hello@hookedoncrochetdesign.com

Include your order number, reason for return, and photos if applicable.

Non-Returnable Items

  • Custom or made-to-order items
  • Personalized items
  • Earrings (for hygiene reasons)
  • Sale or discounted items
Please note:
Custom and made-to-order items are final sale and cannot be returned.

Refunds

Once your return is received and inspected, you will be notified of approval or rejection.

  • Approved refunds are issued to your original payment method
  • Processing time is 5–10 business days
  • Shipping fees are non-refundable

Exchanges

We only replace items if they are defective or damaged during shipping.

Contact us within 48 hours of delivery with clear photos.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us within 48 hours of delivery.

  • We will replace the item at no cost
  • Or issue a full refund if replacement is unavailable

Return Shipping

  • Customers are responsible for return shipping costs
  • Shipping costs are non-refundable
  • We recommend using a trackable shipping service

HOCD is not responsible for lost return packages.

Order Cancellations

Orders may be cancelled within 12 hours of purchase.

After this period, orders may already be in production or processing and cancellation may not be possible.

Custom Orders

  • All custom orders are final sale
  • Non-refundable and non-exchangeable
  • No changes once production begins

Late or Missing Refunds

If you have not received your refund:

  • Check your bank account
  • Contact your credit card provider
  • Contact your bank

If the issue persists, contact us at:
hello@hookedoncrochetdesign.com


Need help?

For all return and refund inquiries, contact us at:
hello@hookedoncrochetdesign.com