EFFECTIVE DATE: [March 14th,2026]

Shipping Policy

Thoughtfully crafted pieces take time. Here’s what to expect when placing your order.

All HOCD pieces are handmade with care, and production time varies depending on the item.

Please note:
Production time is separate from shipping time. You will receive tracking details once your order has been dispatched.

Free shipping on orders of $250 and above within the Greater Toronto Area (GTA)
Orders below $250 or outside the GTA are calculated at checkout
Shipping rates are based on real-time carrier pricing

All shipping costs are displayed before completing your purchase.

Domestic shipping across Canada (outside Toronto) is fulfilled through our logistics partner:

Freightcom

International orders may be subject to customs duties, import taxes, or additional fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in your order total.

Some remote or less accessible delivery locations may incur additional shipping fees as determined by the carrier.

While we strive to meet all delivery timelines, delays may occur due to factors beyond our control, including:

Please ensure your shipping details are accurate at checkout.

HOCD is not responsible for delays, lost packages, or additional fees resulting from incorrect or incomplete addresses.

Once an order has been shipped, responsibility transfers to the courier.

We are not liable for lost or stolen packages, but we will assist you in filing a claim with the shipping carrier where possible.

If you have questions about shipping or your order, please contact us before placing your order:

hello@hookedoncrochetdesign.com