Handcrafted with care

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Handcrafted with care

Each piece is thoughtfully made by hand

Free Shipping over $250

Complimentary shipping on qualifying orders

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EFFECTIVE DATE: [March 14th,2026]

Shipping Policy

Thoughtfully crafted pieces take time. Here’s what to expect when placing your order.



Delivery Timeline

All HOCD pieces are handmade with care, and production time varies depending on the item.

  • Made-to-order items: 8–10 weeks
  • Ready-to-ship items: 3–5 business days
  • Custom earrings: 5–7 business days
Please note:
Production time is separate from shipping time. You will receive tracking details once your order has been dispatched.

Shipping Coverage & Fees

  • Free shipping on orders of $250 and above within the Greater Toronto Area (GTA)
  • Orders below $250 or outside the GTA are calculated at checkout
  • Shipping rates are based on real-time carrier pricing

All shipping costs are displayed before completing your purchase.

Shipping Rates

Domestic shipping across Canada (outside Toronto) is fulfilled through our logistics partner:

Freightcom

Duties & Taxes

International orders may be subject to customs duties, import taxes, or additional fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in your order total.

Remote Area Surcharges

Some remote or less accessible delivery locations may incur additional shipping fees as determined by the carrier.

Delays & External Factors

While we strive to meet all delivery timelines, delays may occur due to factors beyond our control, including:

  • Severe weather conditions
  • Customs processing
  • Courier service disruptions

Incorrect Shipping Information

Please ensure your shipping details are accurate at checkout.

HOCD is not responsible for delays, lost packages, or additional fees resulting from incorrect or incomplete addresses.

Lost or Stolen Packages

Once an order has been shipped, responsibility transfers to the courier.

We are not liable for lost or stolen packages, but we will assist you in filing a claim with the shipping carrier where possible.


Need Assistance?

If you have questions about shipping or your order, please contact us before placing your order:

hello@hookedoncrochetdesign.com